Ordering Information

Ordering Information

Information for the completion of orders of analysis

  • Instructions will appear when you use your mouse to click on the info symbol.
  • Are you using an informal order letter?
    Please observe the special guidelines at the end of the page.
  • Time-saving tip:
    Download the current PDFs, complete the address data and then save the template on your computer.
  • Have you selected the correct form?
    The choice of order form is determined by the desired quality standard.
    For GMP (usually pharmaceutical customers), please always select the pharmaceutical form.
    Guidelines are available for both the front and reverse sides.
  • Pharmaceutical
  • Food

Order of analysis

Have you selected the correct form?
The choice of order form is determined by the desired quality standard.
For the GMP quality standard (usually pharmaceutical customers) please always select the pharmaceutical form.
For all other order forms, processing will take place according to the ISO 17025 accredited standard.
Are you unsure which quality standard you require?
Would you like optimum security for your customers?
We will be happy to advise you. (Our customer service department will be happy to advise you.)

Company

Please enter your full company name here in its legal form.
The exact company name is required for accurate book-keeping records and invoicing.
Please note that our service is intended for commercial customers only.

Already a Customer and know your Customer Number?

Then we require only your customer number and details of a contact person. Otherwise, leave this field blank.

Where can your UFAG Customer Number be found?

The customer number can be found on the top right hand side of test reports or invoices. If applicable, please enter your P.O. box number in the “Street” field

Contact Person

Name of the contact person assigned to the order. This person will receive the report and invoice by default. If the invoice should be sent to another person, please indicate this in this “Billing address” section. Important:In the case of any queries concerning the order, we will contact the contact person listed. Please provide the direct telephone number of the contact person in order to ensure short response times for any queries.

Your Reference

In order to invoice you correctly, we ask for your reference number (e.g. SAP-PO, order number, etc.), if available.

Report

Language of the Test Report

Please indicate the language in which you wish to receive your test report. Otherwise, we will use the language stored for you in the customer database.

Receive additional Report by Mail?

The electronic test reports sent by e-mail are digitally signed and therefore fully valid for use. Copies sent by post are identical print outs of electronic test reports and are generally not hand-signed.

Copies by E-mail

We will gladly send additional electronic copies to a defined group of recipients.

According to a Quotation Number.

Ordering in Accordance with a Quotation?

Please reference the quotation number listed in the title of the quotation. (e.g.: 13-0318-ao). For special orders and extensive work, we recommend that you always obtain a quotation.

Advice before Analysis

Please tick here if you have any questions or if you wish to be contacted before the analysis is carried out

Sample Name

Please name the sample clearly, as the sample name will be printed on the test report. Important: Please check whether the sample name/identification matches the label on the sample.

Lot/Batch Number

We recommend specifying a lot/batch number, date of sample collection, or equivalent. Important: Please check whether the lot/batch number matches the label on the sample.

Why do we require the Number of Containers?

For the analysis to be carried out in a GMP-compliant manner, the number of containers must be documented.

In the case of multiple containers:

If you send more than one container, we need an indication of which tests are to be carried out on individual samples and which are to be carried out on on mixed samples respectively. We are happy to advise you on which tests we recommend for single samples and mixed samples.

Mixed Samples:

We prepare mixed samples in the same weight ratio by default. If you have other wishes, we ask that you note these here.

Sample Size:

Notes on the required sample size can be found in our directory of services or on a quotation, if applicable. Our customer service department will be happy to advise you should you have any questions regarding sample size.

Additional Information about the Sample

This will be printed on the report. For notes which should not be printed on the report, please use the “Comments” field at the bottom of the page.

Storage

Please enter the desired storage temperature (room temperature, 5-7°C, <-70°C) or storage conditions (e.g. absence of light). We are happy to realise special requests following consultation. Important:

For deliveries on dry ice:

In the event of a delay to delivery, the cooling capacity must be sufficient to last a weekend.

Safety Guidelines

The safety of our employees is important to us. That's why we ask you to carefully identify your samples.

Hazardous Substances

Please provide an MSDS.

Transport:

Please refer to the legal regulations for the transport of hazardous substances and the specific conditions of Swiss Post or your courier service. Important: suitable, unbreakable containers in padded packaging.

Specified Date “Standard”

Individual Test Parameters:

Parameter-specific and project-specific, from receipt of samples and full clarification of the order. The processing time depends on the type and scope of tests.

Microbiological Tests:

6-10 working days

All tests according to a monograph:

around 20 business days.

Specified Date “Express”

For express orders (≤3 working days), we charge a supplement of 50%. A confirmed reservation is mandatory. Please contact our customer service department. Express processing in the field of microbiology is limited by the required incubation times. We will be happy to advise you.

Specified Date “Later Date”

If a longer processing time is possible (longer than the standard processing time), please enter the desired date here. You will help us to optimise our processes.

Purpose of the Analysis

Please let us know the purpose of the analysis. This is mandatory information and is requested by the authorities.

Quality Standard

Our laboratory is accredited in accordance with EN ISO/IEC 17025. All tests are subject to this quality standard. GMP Standard Requirement: There exists a Quality and Technical Agreement (QTA). In addition to this, all GMP guidelines must be met. Please tick US-cGMP if the tests are being carried out for the US market and/or the results are to be submitted to the FDA. We will be happy to advise you. Please contact our customer service department.

Parameter, Method/Technique

Please enter the exact designation of the parameter and the method here.

Example:

Total organic carbon, gemäss Ph. Eur. Monograph 1927, “Water, highly purified” Other example filled-out orders of analysis can be downloaded below this graphic.

Note:

We perform tests in accordance with the current version of the Pharmacopoeia by default.

Specification

Enter the specification and the corresponding unit here.

Note for GMP Analytics:

If the information provided differs with respect to the value, unit or accuracy of monographed values, a review of the validity of the method is required. We will be happy to advise you. Please contact our customer service department.
Do you have any special wishes or requests? Please enter these here.
For the GMP-compliant implementation of the analysis, a method validation or verification may need to be performed in advance. If this has already been performed, please state the corresponding order number here (xx-xxxxx).

Please note that e.g. a change of supplier or a change in the manufacturing process may require validation or verification to be repeated in order to meet the GMP formalities.

Do you have any questions regarding validation or verification? - Please contact our customer service department.

Order of analysis

Have you selected the correct form?
The choice of order form is determined by the desired quality standard.
For the GMP quality standard (usually pharmaceutical customers) please always select the pharmaceutical form.
For all other order forms, processing will take place according to the ISO 17025 accredited standard.
Are you unsure which quality standard you require?
Would you like optimum security for your customers?
We will be happy to advise you. (Our customer service department will be happy to advise you.)

Company

Please enter your full company name here in its legal form.
The exact company name is required for accurate book-keeping records and invoicing.
Please note that our service is intended for commercial customers only.

Already a Customer and know your Customer Number?

Then we require only your customer number and details of a contact person. Otherwise, leave this field blank.

Where can your UFAG Customer Number be found?

The customer number can be found on the top right hand side of test reports or invoices. If applicable, please enter your P.O. box number in the “Street” field

Contact Person

Name of the contact person assigned to the order. This person will receive the report and invoice by default. If the invoice should be sent to another person, please indicate this in this “Billing address” section. Important:In the case of any queries concerning the order, we will contact the contact person listed. Please provide the direct telephone number of the contact person in order to ensure short response times for any queries.

Your Reference

In order to invoice you correctly, we ask for your reference number (e.g. SAP-PO, order number, etc.), if available.

Report

Language of the Test Report

Please indicate the language in which you wish to receive your test report. Otherwise, we will use the language stored for you in the customer database.

Receive additional Report by Mail?

The electronic test reports sent by e-mail are digitally signed and therefore fully valid for use. Copies sent by post are identical print outs of electronic test reports and are generally not hand-signed.

Copies by E-mail

We will gladly send additional electronic copies to a defined group of recipients.

Advice before Analysis

Please tick here if you have any questions or if you wish to be contacted before the analysis is carried out

Sample Name

Please name the sample clearly, as the sample name will be printed on the test report. Important: Please check whether the sample name/identification matches the label on the sample.

Lot/Batch Number

We recommend specifying a lot/batch number, date of sample collection, or equivalent. Important: Please check whether the lot/batch number matches the label on the sample.

Material Type

Why do we need to specify the type of material?

In order to correctly assess the product in terms of its intended purpose, please indicate the material type (e.g. food, animal feed, food supplement, baby food).

Sample Size:

Notes on the required sample size can be found in our directory of services or on a quotation, if applicable. Our customer service department will be happy to advise you should you have any questions regarding sample size.

Additional Information

Additional Information about the Sample

This will be printed on the report. For notes which should not be printed on the report, please use the “Comments” field at the bottom of the page.

Mixed Samples

If you wish us to prepare mixed samples for you from individual samples, please indicate this.

Storage at

Storage

Please enter the desired storage temperature (room temperature, 5-7°C, frozen). In the case of storage tests, please provide us with the desired analysis date. If necessary, please use the “Comments” field for this purpose. Important:

In the case of the delivery of cooled samples outside of normal hours of business:

you will find instructions on where to leave your samples at the entrance of our laboratory. A refrigerator is provided for this purpose.

Specified Date “Standard”

Individual Test Parameters:

Parameter-specific, from receipt of samples and full clarification of the order. The processing time depends on the type and scope of tests.

Microbiological Tests:

2-6 working days (depending on the germ)

Specified Date “Express”

Individual Test Parameters:

For express orders (≤3 working days), we charge a supplement of 50%. A confirmed reservation is mandatory. Please contact our customer service department. Express processing in the field of microbiology is limited by the required incubation times. We will be happy to advise you.

Specified Date “Later Date”

If a longer processing time is possible (longer than the standard processing time), please enter the desired date here. You will help us to optimise our processes.

Comments

Do you have any special wishes or requests? Please enter these here.
Please indicate here the purpose for which you require the analysis. In the case of storage tests: Please provide us with the desired analysis date. If necessary, please use the “Comments” field for this purpose.
Enter the specification, limit value, expected value or standard value, and the corresponding unit here. This information will help us to select the optimal analysis technique for your order.
If you are unable to find the desired analysis in the above list: please enter your request here.

Example copy for download: How to correctly complete orders of analysis

Order with Informal Order Letter

You are welcome to use an informal letter or your SAP or ordering system to place your order.

However, in order to process your order, we need some mandatory information from you. More about this and further guidelines for ordering can be found in the next section.

Required information

Express orders

Further Guidance

Sample size

Sample packing

Sample cooling

Sample letter of advice

International sample shipping to Switzerland / customs

TOC - Total Organic Carbon

Microbiology samples - Guidelines for sample receipt times

Water samples for microbiological testing - transport and cooling

Do you have any questions regarding the ordering process?

Should you have further questions relating to the ordering process or to customer-specific orders, please contact our customer service department.

UFAG Laboratorien AG

Telephone Switchboard

Kornfeldstrasse 4 CH-6210 Sursee Tel. +41 58 434 42 00 Fax +41 58 434 42 01 service@ufag-laboratorien.ch