We are focussed on the sectors of pharmaceuticals, foodstuffs and related areas in Switzerland and the EU region. We offer our customers services tailor-made to their requirements in the areas of analytics and spray drying. We know and respect our competitors and we are one step ahead of them.
Focussing on the Customer
We know and understand our customers. We are focused on the requirements and expectations of our customers. We create and maintain excellent and long-term relationships with our customers and work together with them for their success.
High quality comes from processes and facts
Quality is a strategic success factor for us. The quality of our performance is the result of defined processes and responsibilities. Our customers make decisions based on the quality of our services. We fulfil the cGMP, ISO17025 and SWISS GAAP FER quality standards.
We promote technical expertise and personal development through targeted further training. We consider ourselves to be an organisation that is learning and take advantage of continual learning for improvement and innovation.
We pursue a market and profitability oriented pricing policy. We generate an appropriate level of profit to finance our investments and to secure our jobs and the long-term future of our company.
As employees, we are the intellectual capital and the driving force of our company; we are well educated, technically and socially competent as well as being willing to accept change. Our personalities and our capabilities are promoted and our potential is deployed to the best advantage of the enterprise. We work actively with the company processes, we are willing to work, target oriented and we show self-initiative, we take on responsibility and we are aware of our skills and competences.
We maintain a culture of openness and trust, characterised by mutual respect and tolerance. We contribute actively towards a good working environment; the interest and pleasure that we get from our work is an advantage for us, for our activities and for our customers. Constructive criticism helps us further; any tensions or conflicts are discussed early, considered and then solved.
Our remuneration is based on the role, the personal performance, the company results and on social aspects. Progressive working conditions and attractive social benefits are a part of the package.
We place high ethical demands on our actions, we recognise our social responsibility and pay attention to criteria for ecologically sustainable interaction with our resources.