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During the 1980s and 90s, an increasing number of companies began to outsource their corporate or central laboratories and establish themselves as independent enterprises. The logical consequence: these newly independent companies had to survive in a competitive market. What are the hallmarks of a modern laboratory service provider and how do they benefit customers?
These days, customers present analytics service providers with new and more stringent requirements almost on a daily basis. This is understandable, because they, too, have to meet the challenges of a global market. Almost every laboratory now also offers analytics services. These services range from simple checks of quality and raw materials, to the handling of complex projects and stability studies. Expertise in analytics, quality, state-of-the-art equipment and a wide range of available methods are expected prerequisites. For that reason, additional services on offer are often crucial for a customer's decision.
In her article “From a Laboratory to a Modern Analytics Service Provider”, published in the German journal “ChemiePlus”, issue 09/2012, Nicole Mauser outlines the hallmarks of a modern analytics services provider.
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